Find answers about ordering medicines online through Pharmacy Stock, including branded and generic medicines, delivery to Australia and New Zealand, payment options, rewards, privacy, refunds and customer support.
Yes. Pharmacy Stock lists both branded medicines and generic medicine options where available.
Generic medicines are usually lower in price because they are not sold under the original brand name. In many cases, they contain the same active ingredient as the branded version, but may have a different name, appearance, packaging or manufacturer.
You can browse available medicines by product name, active ingredient, health category or medicine type.
Our catalogue may include medicines across common categories such as sexual health, hair loss, allergy care, antibiotics, heart health, diabetes support, skincare and other treatment areas.
Some controlled, restricted or highly regulated medicines may not be available through our online partner network.
Pharmacy Stock is an international online pharmacy platform with a primary focus on customers in Australia and New Zealand.
Orders are fulfilled through licensed overseas pharmacy partners and international delivery networks. We are not a local Australian or New Zealand retail dispensary unless this is clearly stated for a specific service or product.
No. Pharmacy Stock serves customers in multiple supported countries.
Australia and New Zealand are our primary focus, but eligible orders may be shipped to other destinations where delivery is available. Product availability, shipping options and import requirements can vary by country.
A generic medicine is a medicine sold under a different name from the original branded product.
Generic medicines are usually based on the same active ingredient as the branded medicine. They may differ in colour, shape, markings, packaging, inactive ingredients or manufacturer, but the active ingredient is the key therapeutic component.
Generic medicines are often cheaper because the manufacturer usually does not carry the same original research, brand development and advertising costs as the first branded product.
International sourcing can also reduce distribution costs and retail mark-ups, helping customers compare more affordable medicine options online.
Generic tablets or capsules may look different because manufacturers use different shapes, colours, markings, packaging and inactive ingredients.
A different appearance does not automatically mean the medicine has a different active ingredient. Always check the product name, active ingredient, strength, expiry date and product information before use.
Approval status depends on the specific product, manufacturer and destination country.
We do not claim that every medicine listed on Pharmacy Stock is FDA-approved, TGA-registered or Medsafe-approved unless this is clearly stated for a specific product. Some medicines supplied through overseas fulfilment may be registered or approved in their country of manufacture or supply rather than in Australia or New Zealand.
Customers should read product information carefully and check local import rules before ordering.
To place an order:
You will receive order updates by email where available.
After checkout, your order is reviewed for payment confirmation, stock availability and dispatch processing.
Once accepted, the order is prepared for shipment by the relevant pharmacy or fulfilment partner. Orders are usually dispatched within 24–48 hours. Orders placed over the weekend are generally dispatched on the next business day.
You may request a change or cancellation within 24 hours after placing an order, provided the order has not already entered dispatch processing.
Once an order has been packed, dispatched or transferred to a pharmacy partner or courier, changes and cancellations may no longer be available.
Contact support immediately with your order reference number and checkout email address.
Available payment methods may include:
Payment options can vary by country, device, order type and payment processor availability. Current options are shown at checkout.
Yes. Eligible cryptocurrency payments may receive 15% off the order price.
Supported crypto options may include Bitcoin, Ethereum and stablecoins such as USDT and USDC, depending on checkout availability.
No. Pharmacy Stock does not store full card numbers, card security codes or online banking credentials on its servers.
Payments are processed through secure third-party payment providers. Pharmacy Stock may receive limited payment records, such as payment status, transaction reference, order amount and refund status.
Yes. Pharmacy Stock may offer a bonus card programme for returning customers.
After your first completed order, you may receive a bonus card that can be used to collect bonuses for future purchases.
Bonus cards may have three levels:
Eligible paid orders may earn bonuses at different rates:
Card status is based on order activity.
No. Bonuses are not credited when discount coupons are used.
If a coupon is applied to an order, that order may not earn bonus rewards.
Pharmacy Stock usually offers two international delivery options:
Exact delivery options, prices and estimated timeframes are shown at checkout.
Orders are usually dispatched within 24–48 hours after order confirmation and payment clearance.
Orders placed over the weekend are generally dispatched on the next business day.
Delivery time depends on destination, delivery method, customs processing, postal schedules and public holidays.
As a general guide:
If an Express Delivery order has not arrived within 10 business days after dispatch, or a Regular Delivery order has not arrived within 3 weeks after dispatch, contact support.
Tracking depends on the shipping method.
Express Delivery generally includes online tracking. Regular Delivery may not include tracking. You can also check available order updates through the support centre using your order reference.
Orders are packed discreetly where possible.
Outer parcels use neutral packaging designed to protect customer privacy and reduce obvious external identification of the contents.
Larger orders may be split into two or more parcels.
This may happen for packing, stock, delivery, customs or logistics reasons. Split parcels may arrive on different days. If the rest of your order does not arrive after a few extra days, contact support.
Customs checks can happen with international parcels.
If your package is delayed, contact support with your order reference and any tracking information. Support can review the shipment status and advise next steps where possible.
Customers are responsible for checking local import rules and responding to any official requests for information or documentation.
Pharmacy Stock provides a 30-day money-back guarantee from the date your package arrives.
If there is an issue with your order, contact customer service within 30 days of delivery and provide your order reference, delivery details and a clear description of the problem.
Opened medicine packages cannot be accepted for return due to legal, safety and hygiene restrictions.
Change-of-mind returns may not be available once medicines or health products have been dispatched.
Contact support with:
Support will review the case and advise whether a refund, replacement or other remedy is available.
You can contact support through the secure contact page, support centre, email replies or Live Chat where available.
For order questions, include your order reference number and checkout email address so the support team can locate your order faster.
Pharmacy Stock collects information needed to operate the website, process orders, arrange delivery, manage support and run customer account features.
Read the full Privacy Policy for details about data collection, payment handling, support records, cookies, international disclosure, access requests and data retention.
No. Pharmacy Stock does not ask customers to upload full medical records, diagnostic reports or clinical history for general website use.
Medicine order details can still be sensitive by nature, so product, order and support information is treated as confidential customer data.
No. Pharmacy Stock provides product information and order support only.
We do not provide diagnosis, treatment plans, dosage advice, emergency healthcare or personal clinical advice. For medicine safety questions, speak with a GP, pharmacist or qualified healthcare professional.
In a medical emergency in Australia, call 000. In New Zealand, call 111.
