Welcome to Pharmacy Stock.
Pharmacy Stock is an international online pharmacy platform that connects customers with licensed overseas pharmacy partners, fulfilment providers and delivery networks. We serve customers in multiple countries, with a primary focus on Australia and New Zealand.
Orders are fulfilled from overseas. This international pharmacy partner model is central to our service: it allows customers to browse a broader range of medicine options, compare prices, place orders online and receive support through a structured delivery process.
By using this website, browsing product listings, creating an account or placing an order, you agree to these Terms of Service. If you do not agree, do not use the website.
By using Pharmacy Stock, you confirm that:
You are responsible for making sure that any product you order is suitable for your personal circumstances and permitted for import into your country.
Pharmacy Stock operates as an online intermediary between customers and overseas pharmacy partners.
We provide:
We are not a local Australian or New Zealand retail pharmacy, and orders are not dispatched from a local Australian or New Zealand dispensary unless clearly stated otherwise.
Product descriptions, category pages, active ingredient information and other website content are provided for general reference only.
Pharmacy Stock does not provide:
You should speak with a registered GP, pharmacist or qualified healthcare professional before starting, stopping or changing any medicine.
You are responsible for reading product packaging, patient leaflets, warnings, contraindications, storage instructions and expiry information before use.
In a medical emergency in Australia, call 000. In New Zealand, call 111.
Because orders are shipped from overseas, import rules may apply.
Australian customers are responsible for ensuring that any personal medicine import is consistent with Australian requirements, including the Therapeutic Goods Administration (TGA) Personal Importation Scheme where applicable.
This may include quantity limits, personal-use requirements, prescription requirements for prescription-only medicines, and restrictions on controlled substances or prohibited goods.
New Zealand customers are responsible for ensuring that any imported medicine complies with New Zealand requirements, including Medsafe and New Zealand Customs rules.
Prescription medicines may require a reasonable excuse, such as documentation from a New Zealand authorised prescriber. Quantity limits and controlled drug restrictions may also apply.
Customers outside Australia and New Zealand are responsible for checking local import, customs, prescription and medicine regulations before ordering.
By placing an order, you confirm that the order is for lawful personal use and that you accept responsibility for any customs duties, taxes, import checks, delays, refusals or documentation requirements in your destination country.
You must provide accurate account, billing, delivery and contact information.
Incorrect or incomplete details may cause:
If you notice an error after placing an order, contact support as soon as possible.
Prices, product availability, strengths, pack sizes, delivery options and promotions may change without prior notice.
Because our service uses international pharmacy partners and supply channels, pricing may be affected by:
We make reasonable efforts to keep listings accurate, but we do not guarantee that every product, price or delivery option will remain available at all times.
If an ordered product becomes unavailable, support may offer a refund, a delayed dispatch option or an alternative where appropriate. Alternatives are not supplied without customer agreement.
Pharmacy Stock does not store full credit card numbers, card security codes or online banking credentials on its servers.
Payments are processed through secure third-party payment providers. By completing checkout, you may also be subject to the terms and privacy practices of the selected payment provider.
We may receive limited payment records, such as:
These records are used for order processing, support, fraud prevention, accounting and refund handling.
Pharmacy Stock may offer a bonus card or rewards program for eligible returning customers.
After a first completed order, customers may receive a bonus card that can be used to collect bonuses for future purchases.
Bonus card levels may include:
Eligible paid orders may earn bonuses as follows:
Card status may be upgraded based on order activity:
Bonuses can be used by entering the bonus card number on the payment page.
Bonuses are not credited when discount coupons are used. Bonus credits are not cash, are not transferable, and may be subject to account verification and fraud checks.
Pharmacy Stock may update, suspend or withdraw the rewards program where required for operational, security or abuse-prevention reasons.
Pharmacy Stock offers delivery through international pharmacy partners and logistics providers.
Available delivery methods may include:
Delivery estimates are not guaranteed. Delivery times may vary due to:
Orders are usually dispatched within 24–48 hours after order confirmation, payment clearance and processing. Orders placed over weekends are generally dispatched on the next business day.
Parcels are packed and labelled discreetly where possible to protect customer privacy.
If an Express Delivery order has not arrived within 10 business days after dispatch, or a Regular Delivery order has not arrived within 3 weeks after dispatch, contact support with your order reference so the team can review the shipment.
You may request cancellation within 24 hours after placing an order, provided the order has not already entered dispatch processing.
Once an order has been packed, dispatched or transferred to a pharmacy partner or courier, cancellation may no longer be available.
If you need to cancel, contact support immediately with your order reference number and checkout email address.
Pharmacy Stock provides a 30-day money-back guarantee from the date your package arrives.
If there is an issue with your order, contact customer service within 30 days of delivery and provide your order reference, delivery details and a clear description of the problem.
Refunds, replacements or other remedies may be reviewed for issues such as:
Opened medicine packages cannot be accepted for return due to legal, safety and hygiene restrictions.
Change-of-mind returns may not be accepted for medicines or health products once dispatched.
Nothing in these Terms is intended to limit any consumer rights that cannot lawfully be excluded under applicable consumer protection laws.
If a parcel is delayed, lost or affected by customs or delivery processing, contact support before opening a bank dispute or chargeback.
Support may review available tracking, delivery records and order history to determine whether a refund, reshipment or other solution is appropriate.
Customs delays, inspections or requests for documentation are not always within our control. Customers remain responsible for complying with destination-country import requirements.
Customer support may be provided through:
Support can help with:
Support staff cannot provide medical diagnosis, treatment advice, dosage instructions or emergency healthcare.
Customer information is handled in line with our Privacy Policy.
Because Pharmacy Stock uses overseas pharmacy partners, payment providers, support systems and international delivery networks, some customer information may need to be processed or disclosed internationally to complete orders, confirm payments, arrange delivery and provide support.
The Privacy Policy explains what information we collect, how we use it, how overseas disclosure works, how long records may be kept, and how customers can request access, correction or deletion/anonymisation where available.
By using the website and placing an order, you acknowledge that international processing may be required for overseas fulfilment and delivery.
You must not use Pharmacy Stock to:
We may restrict, suspend or close accounts involved in fraud, abuse, chargeback misuse, security threats, unlawful activity or repeated breach of these Terms.
All website content, including text, graphics, icons, layout, branding, product organisation, page structure and code, belongs to Pharmacy Stock or its content providers.
You may view and use the website for personal ordering and information purposes only.
You must not copy, reproduce, republish, scrape, distribute or commercially exploit website content without written permission.
The website may link to third-party services, including payment gateways, support portals, tracking platforms, courier websites or external information resources.
These third-party services operate under their own terms and privacy policies.
Pharmacy Stock is not responsible for the content, availability, security or policies of third-party websites that we do not control.
To the extent permitted by applicable law, Pharmacy Stock, its operators, staff, affiliates, pharmacy partners and service providers are not liable for indirect, incidental, special or consequential loss arising from use of the website, delayed delivery, product unavailability, customs processing or reliance on general website information.
Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.
Where a refund is approved for an order, the maximum refund is limited to the amount paid for the affected order, unless applicable law requires otherwise.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
Pharmacy Stock may update these Terms of Service from time to time.
Changes take effect when published on this page. Continued use of the website after publication means the updated Terms apply to future website use and orders.
Customers should review this page periodically before placing new orders.
For questions about these Terms, orders, delivery, payments, bonus cards or support issues, contact Pharmacy Stock through the secure contact page or support centre listed on the website.
